If you have multiple files to attach to your ticket, the easiest way to accomplish this is to compress the files into a single zip file. To do this, just follow these simple steps:

Using Windows XP:

1. Select the files / folders you wish to zip (you can put them all into one folder, or hold ctrl and click on each individual file / folder)
2. Right-Click on a selected file / folder
3. Hover over Send To, then click on Compressed (zipped) Folder
4. A zip folder should appear with the selected contents contained inside. The zipped folder acts as a single file. It may take some time for your computer to compile the new file.

 Using Mac OSX:

1. Identify the file or folder of files you want to compress into a .zip file.
2. Right-click or ctrl-click the file or folder of files and choose Compress. The text in quotes shows the name of the file or folder of files you are about to compress.
3. The .zip file will automatically be created in the same location as the original files. For example, if the file or folder of files you are compressing is on the Desktop, the .zip file will also appear on the Desktop.